Your journey to low maintenance hair that you love!
We understand investing in your hair and trusting a new hairstylist can be intimidating, so we appreciate you considering us to take care of you, and don’t plan on taking the task lightly!
In this manual, you’ll learn a little bit about your experience as our Guest.
For our colour guests, please come to your appointment with clean, dry hair (1 day post wash is best) preferably with no products in it to ensure optimal results. My cut and blowout guests, no more than 2-3 day hair If possible.
We accept all methods of payments including E-Transfer (melissa@lowkeyhairstudio.com)
Please add this e-mail to your contacts before our visit to ensure a smooth cash out.
Come prepared with pictures of hair colors/cuts that you LOVE and even ones that you DON’T. Wear black, white or neutral colours to your appointment for before and after photos. Wear or bring make-up to touch up for photos if you wish.
All guests are required to book via our online booking link:
VIEW OUR NEW GUEST SERVICES HERE
This system is put in place to automate the business, allowing us to focus on our work while you get to align your schedule with our availability at anytime of day. No more waiting to hear back from us during office hours or the classic back and forth “which day works for you?…hmm no can’t that day…” you know what I mean?
Our books are only open 2 months at a time. The following month’s availability opens up every 1st of the month.
ex. August’s availability will open online as of July 1st. September’s availability will open online August 1st
We will always do our best to communicate what you should be booking to take the guessing game out of it.
If you need further assistance, please reach out.
Where you can find us…
Low Key Hair Studio
29 Hess Street South, Unit 201 (Second Floor)
Hamilton, ON
There is paid street parking throughout Hess Village, as well as several nearby municipal lots just a short walk from the studio. If your appointment will run longer than 2 hours, we highly suggest selecting a near by parking lot as the street parking has a 2 hour limit.
When you arrive, head inside and make your way upstairs. I’ll be ready for you at your scheduled appointment time.
Please arrive right on time whenever possible, as I’m typically finishing up with the guest before you.
Welcome to Low Key Hair Studio.
From the moment you walk through the door, my goal is simple: to create an experience that feels calm, comfortable, and completely tailored to you.
The studio was intentionally designed to feel different from the typical salon. Slower. More personal. More relaxed.
Enjoy a quiet appointment if that’s what you need, dive into your favourite podcast, answer emails, or spend the next few hours chatting with me. Whatever helps you feel most comfortable, that’s exactly how we’ll spend our time together.
Every appointment is one-on-one, so you’ll always have my full attention from start to finish.
Every appointment begins with a conversation.
We’ll take the time to discuss your hair history, your lifestyle, your maintenance routine, and most importantly, what you’re hoping to achieve.
We’ll review inspiration photos, talk honestly about what’s possible in today’s appointment, and create a plan that works for both your hair and your long-term goals.
By the time we begin, you’ll know exactly what we’re doing, why we’re doing it, and what to expect.
Great hair doesn’t end when you leave the salon.
My goal isn’t just to create beautiful hair. It’s to help you feel confident recreating it at home.
Before you leave, I’ll walk you through exactly how to care for your colour, style your hair, and use the products that are best suited to your lifestyle. No guessing. No overwhelming routines. Just realistic advice that actually works.
Beautiful hair should feel effortless between appointments.
YOUR HAIR PLAN
We’ll finish every appointment with a personalized maintenance plan.
You’ll know when to book next, what to expect over the coming months, and how to keep your hair looking its best until I see you again.
Think of me as your hairstylist, but also your hair coach.
Cancellation Policy:
By signing our policy form you understand any appointment with Melissa Pereira cancelled within 48 hours of the scheduled date and time, will prompt the implementation of LOW KEY HAIR STUDIO’s cancellation policy protocol. Should you cancel your appointment with less than 48 hours notice, a cancellation fee will be applied to the card on file and saved as credit towards your rescheduled visit (50% cost of appointment). If you cancel within 24 hours a cancellation fee will be applied to the card on file (100% cost of appointment). Only 50% of this charge will be credit towards your next visit. NO SHOW a non-refundable/redeemable last minute cancellation fee will be charged to the card on file. (100% cost of appointment).
EXTENSION GUESTS:
A 50% non-refundable deposit Is required to secure your appointment. The remaining 50% will be paid at check out on day of appointment. If your appointment is cancelled 72 hours or less, the remaining 50% will be charged to your card on file, credit kept on file for your rescheduled visit.
Saved Payment Method:
By signing our policy form you understand and agree that your credit card information is being safely and securely stored on file using LOW KEY HAIR STUDIO’s POS system.
Service Durations and additional fees: All services are packaged pricing. This means that every appointment includes, colour service, K18 protection treatment, any toning/glossing required to achieve desired outcome, blowdry and style. (ADD ON services are available such as cut add on to colour appointment).
For these appointments, there is a specific amount of time allotted to complete the service. For example “The Low Key Makeover” appointment is 6 hours. Should your appointment exceed this time frame, a 50$/hour additional fee will be added to your total. This can apply to you for reasons such as, client has more density or length than average which requires more time and product to complete the scheduled service.
Redo Policy:
If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to address the issue with no additional charge (within reason). (example: gloss correction, adding a few foils would be acceptable at no extra charge).
No refunds are granted under any circumstance. After 7 days any adjustments will be considered a new booking and be charged at the full service cost. Blowdry and style not included in touch up visit.
Product Return Policy:
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit within 14 days from your initial purchase.
Cost of Service:
Understand that Melissa Pereira will have an in depth conversation with you speaking about all aspects of your first appointment, in which you will agree to and acknowledge the plan of action including price of service. You will sign these policies upon acceptance of your application to be a client of Melissa’s and continue to agree and acknowledge service and cost verbally agreed upon every appointment there after.
Salon Etiquette:
Discriminatory/Derogatory statements & actions are prohibited in the studio and will not be tolerated.
Running Late??:
I understand that sometimes we cannot control traffic, getting kids out of the house on time or your coffee shop taking a bit longer on your order. When we schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 15 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments.